How do my contacts book an appointment for themselves via the Web?

The general public can access your organization's online booking service via this URL:

https://getyouram.com/<Your booking page>.apptExample: https://getyouram.com/divaspa.appt

Your booking page URL is registered by you in the Account page in the Account tab.

Select the Online Booking tab. Fill in the form details to make online appointments. By default, YourAM will automatically schedule the member(s) required for each appointment. Your contact can make appointments with other members in your organization 'or anyone' by clicking on Looking for a particular staff?. Anyone is the default option. If no one is available or is capable of handling the requested service, the main account holder will be scheduled, if available.

Choose a date and time. The time slot available for selection depends on whether the time slot has been taken or blocked out. Refer to Managing Your Scheduler on the factors that will affect appointment scheduling.

How do my contacts book an appointment for themselves via SMS?

The general public can access your organization's online booking service via this URL:

https://getyouram.com/<Your booking page>.apptExample: https://getyouram.com/divaspa.appt

Your booking page URL is registered by you in the Account page in the Account tab. Select the SMS Booking tab. Follow the instructions to make appointments via SMS.

How does the automated alert notification work?

Based on your alert settings and service plan, your contacts and you will be notified via email and/or SMS:

• When an appointment is scheduled via the web or SMS.
• When an existing appointment is cancelled via the web or SMS.
• When an existing appointment is confirmed via the web or SMS.
• When an existing appointment is modified and only the services and/or remarks have changed, only members involved will be notified.
• When an existing appointment is modified and members and/or date time is changed, the original appointment will be cancelled and a new appointment will be scheduled. Both the cancelled parties and the newly scheduled appointment parties will be notified.
• When a organization wide event is cancelled or scheduled, all members of that organization will be notified.
• When a member status such as leave/off/medical leave is cancelled or scheduled, only the account holder and member involved will be notified.
• When a holiday is cancelled or reinstated, all members of that organization will be notified.
• By default, 24 hours prior to the appointment, a reminder will be send out between 10am to 8pm. However, you can change this setting via the "Appointment Reminder" setting under the "Account" settings page.