How do I change my account password and/or email?

Click on the Account tab at the top right corner of the page. Change your email to another valid email address.

You can change your account email address at any time. The only restriction is on the changing of Paypal email for main account holders or those who signed up YourAM accounts. Once main account holders have successfully upgraded to a paying plan, they will not be allowed to change their Paypal email because of PayPal billing issues. However, they will still be able to change their account email.

Enter the same new password in New Password and Confirm New Password. Click on Save when you are done.

How do I change my profile information such as picture, contact information, work hours, responsibility and alert settings?

Click on the Account tab at the top right corner of the page. Click on My Profile in the menu box at left of the page.

Edit your profile information. You can select one or more responsibilities according to your assigned job scope. You can choose to receive email and/or SMS alerts via the Notification Settings. If your individual work hours are different from your organization work hours, you can also specify them by checking Working Hours.

SMS service is only available for paid service plans. You must also verify your mobile phone number before you can start receiving SMS alerts. Click on Save when you are done.

How do I verify my mobile phone number and start receiving SMS alerts?

Click on the Account tab at the top right corner of the page. Click on My Profile in the menu box at left of the page.

Set the Alert via SMS setting to yes in Notification Settings. SMS service is only available for paid service plans. Click on Save when you are done.

Next click on SMS Setup in the menu box at left of the page. Get your verification code by clicking on the Receive button. Wait until the verification code has been successfully send to your mobile phone.

If you do not received your verification code after a reasonable length of time, go back to My Profile to check if your mobile phone number has been entered correctly. Remember to save your changes.

When you have received your 6 digit verification code, enter the given code into the field provided and click on Verify. A message will appear if you have successfully verify your mobile phone. Do take note that you will have to repeat the steps above when you change your mobile phone in My Profile page.

How do I add new members?

Click on the Account tab at the top right corner of the page. Click on Member Settings in the menu box at left of the page.

The service plan that you signed up will limit you to the number of members that you can add. Under Add Member(s), enter the new member's email address. You can add more than one new members by clicking on the plus icon.

When a new member is added, we will send an invitation together with an auto generated password to them. They are allowed to change their password after they logged in to YourAM.

How do I remove existing members?

Click on the Account tab at the top right corner of the page. Click on Member Settings in the menu box at left of the page.

A list of existing members will appear under the Remove Member section. Click on the cross icon to remove the selected member. Click Ok to confirm the removal.

Members that are removed from YourAM can no longer be used for scheduling appointments. When you remove a member, all his/her appointment will remain in YourAM.

How do I upgrade my account?

Click on the Account tab at the top right corner of the page. Click on Upgrade Account in the menu box at left of the page. Only main account holder has access to this menu item.

Do take your time to read the terms listed under Cancellations and Refunds. Choose the service plan that fits your need and click on the Sign up button.

You will be redirected to PayPal to make payments for the new service plan that you have signed up. Follow the instructions given by PayPal and ensure that the email address you use during payment via PayPal is the same as the one you used to sign up for YourAM.

How do I terminate my subscription plan and revert back to the free service plan?

Click on the Account tab at the top right corner of the page. Only main account holder has access to this option.

Click on Terminate under Billing Date. You will be redirected to PayPal to unsubscribe your existing service plan. Follow the instructions given by PayPal and ensure that the email address you use to unsubscribe via PayPal is the same as the one you used to sign up for YourAM.

After you have successful unsubscribe from the current plan, the cancellation will be effective 30 days after your last payment and you will never be billed again.

When you unsubscribe from a paid service plan, your account will be reverted to a free service plan.

How do I edit my business information such as organization information, services, holidays and operating hours?

Click on the Account tab at the top right corner of the page. Only main account holder has access to these settings.

Edit your business information. You can add one or more services to your organization. You will also need to assign a unique service code to each service. These service codes will be used when making appointments via SMS.

You can choose to define the individual time duration for each service or leave them as the default value of 0. When selecting a single service or multiple services with time duration of 0 on your booking page, it will default to the setting defined by "Appointment Duration". However, if you have defined specific time duration for each service, then the total time for the appointment will be the sum of all the durations. If one or more services have 0 time duration then it will be the time duration defined in "Appointment Duration" plus the other individual service time durations. The actual length of the appointment time will be automatically calculated based on the services selected.

You should also ensure that the section under Operating Hours is properly set. Operating hours defined your organization working hours. Your contacts will only be able to make appointments within this working hours. The work hours you specify will also become the available time range for scheduling appointments in the scheduler.

The default setting is: Monday to Friday between 9am to 5pm. Click on Save when you are done.

You can select a supported calendar based on the country that your organization reside in, public holidays will be based on the calendar selection.

You can also check Work during Holidays to indicate that your contacts can make appointment with you for all the holidays specified in the selected calendar.

How do I view the number of SMSes left in my current service plan?

Click on the Account tab at the top right corner of the page. Only main account holder has access to this information.

The number of SMSes left will be shown.

How do I customize my appointment duration setting?

The default duration slot for each appointment is 60 minutes. However, you can customize this value via the "Account" settings page under "Appointment Duration".

YourAM is smart enough to dynamically adjust all your appointment slots to your desired duration throughout all the booking platforms such as web and SMS. Also note that the minimum appointment duration enforced by YourAM is 10 minutes.

How do I customize my appointment reminder setting?

The default reminder for each appointment is 24 hours. However, you can customize this value via the "Account" settings page under "Appointment Reminder".

This setting is in hours and the minimum value enforced by YourAM is 1 hour. There is no need to worry about YourAM waking up your contacts 3am in the morning to remind them of their appointment because YourAM is smart enough to only notify them between 10am and 8pm. If a reminder is before 10am, then YourAM will remind them at 8pm the day before their actual appointment. If the reminder is after 8pm then YourAM will remind them at 8pm that same day.

How do I set the requirement to accept appointments only if bookings are X number of hours ahead?

Sometimes you might have a need to only accept appointments if they are booked in advance. You can configure this setting under the "Account" tab in "My Account". The item to configure is the "Advance Booking Time". The default value is zero hours. If you can only accept appointments that are booked 24 hours in advance, then set this value to 24.

YourAM will automatically adjust all your booking platforms to your desired number of hours in advance. Any bookings that are made before the current time plus the amount of hours you set will be rejected.

How do I prevent my contacts from booking appointments that are X number of days ahead?

You might want to prevent your contacts from booking appointments that are outside of a given time window. You can configure this setting under the "Account" tab in "My Account". The item to configure is the "Booking Window". The default value is 90 days. If you want to restrict appointment bookings to a 7 days window with respect to the current date, then set this value to 7. Setting the value to zero will allow your contacts to book appointments that are unlimited number of days in advance.

YourAM will automatically adjust all your booking platforms to your desired booking window. Any bookings that are made after the current time plus the specified number of days will be rejected by the system.

How do I properly upgrade my subscription plan via Paypal?

You need to first update your Paypal email under the "Account" tab in "My Account". This Paypal email is the primary email that you used to sign up for Paypal. Remember to click save.

Next go to "Upgrade Account" and select a desired service plan. Then click on the appropriate "Sign Up" button.

Important: The automatic upgrade will only be successful if the primary email in your Paypal account matches a registered email on YourAM. Send us an email if you encounter any problems.